Ally consumer financing offers online banking, self-directed trading, robo-advisor portfolios, and auto loans. Its personal loans do not charge origination or prepayment penalties, and you can set up automated payments. The service is easy to use, and you can schedule payments online and set up reminders and alerts. The company also offers extended customer service hours and a dedicated phone line for billing questions.
The company has been around since 2009 and has a customer-centric approach. Its online banking and mobile banking apps are expanding in popularity, and it recently expanded its availability to Windows Phone 8 users. Its mobile apps include an industry-leading Webroot SecureAnywhere security software. In addition, Ally provides trust accounts, IRA deposit products, and interest checking accounts.
Ally began as a captive auto finance company and has evolved into an independent, premier auto finance franchise. It distinguishes itself from its competitors by offering premium services and comprehensive product suites to its dealerships. It also has a dedicated dealer support staff and a seasoned sales team. Its dealership relationships typically span several generations.
Ally has made a real difference in the communities it serves. Its employees volunteer time and talent to support causes that help people in need. In 2013, the company partnered with local charities to provide basic financial education to more than 43,400 consumers. In addition, it provided financial support to 244 nonprofit organizations in 2013. Additionally, Ally employees volunteered over 6,000 hours with community nonprofits and distributed 15,530 lbs. of food to local food banks.